Reference

Legal clarity for your account

Our legal page sets out how your tanjung889 account, wallet records, device access and support requests are handled in Indonesia.

Indonesia account termsDANA wallet recordsGoPay and QRIS checksSupport escalation path

Browse Lobby Read FAQ

Local law shapes account access

tanjung889 Service availability depends on jurisdiction. Users are responsible for checking local law before access.

Your legal position starts with location and account identity. Access to our lobby, including Live Roulette, Speed Winner, Basketball Betting, Crash Games, Super Bingo and Fishing God, depends on local law and on the details you provide when you open your account. We may ask you

1
to confirm your mobile number, payment name, wallet receipt or device login when a legal or account-security question comes up. If you use DANA, OVO, GoPay or QRIS, keep your receipt ID because it helps us match wallet records without asking for more data than needed.
2
If a request comes from Jakarta, Surabaya or another Indonesian city, we still apply the same account checks, ticket logs and legal response path.

Service availability depends on jurisdiction. Users are responsible for checking local law before access.

CONTACT ROUTES

Legal help through local channels

Legal questions need a clear route, not a copied answer. We handle account-term questions through live chat, email and wallet-ticket follow-up so you can show the exact receipt, login time or device path involved. Our support desk runs every day from 09:00 to 23:00 WIB. For urgent wallet holds, start with chat; for account data changes, email gives you a written ticket trail.

Team online

Live chat ticket

Use live chat from the account menu between 09:00 and 23:00 WIB when a legal term affects your wallet, login or access. We attach your message to a ticket number for follow-up.

Email record

Send account-rights requests by email when you need a written trail. Include your registered mobile number, payment rail such as QRIS or DANA, and the date of the account action.

Wallet case path

For OVO, GoPay or QRIS issues linked to legal checks, open Wallet, choose the transaction row, and share the receipt ID in support. We compare it with internal logs before replying.

ACCOUNT CONTROLS

How we handle legal records

Legal handling is part of the account flow, not a separate promise. We keep login data, payment references, cookie choices and support tickets only for account operation, dispute handling and required record…

Data purpose

We use your account name, mobile number, login time and wallet reference to operate the account, answer legal requests and trace payment disputes. We do not ask for extra data when a receipt is enough.

Cookie choices

Cookies keep your session active, remember basic display choices and help us spot unusual login patterns. You can clear them in your browser, but doing so may ask you to confirm access again.

Account security

Security checks can include mobile confirmation, password reset, payment-name match and active-session removal. From Profile, open Security, then Active Sessions to close a device you no longer control.

Record retention

We retain wallet receipts, ticket replies and login markers for operational and legal handling. When a record is no longer needed for account or dispute work, we reduce access to it internally.

Change requests

If your mobile number, display name or payment label is wrong, contact us before making another wallet action. We may ask for the last DANA, OVO, GoPay or QRIS receipt.

Eligibility wording

Where access rules are discussed, our position is simple: eligibility depends on local law. If your location or account status changes, support can explain which account steps remain available.

Legal answers before you join

You should know how our terms work before you add funds or open a game category. These answers focus on account rights, wallet records, data access and contact routes. If your question involves a specific transaction, keep the DANA, OVO, GoPay or QRIS receipt ID ready so we can trace the record faster.

Your account is governed by the terms shown on this page and the account steps you accept during opening. Access depends on local law, and we may verify your mobile number before wallet use.

Yes. Contact support by email with your registered mobile number and the account name you used. We may ask for a recent wallet receipt to make sure the request comes from you.

Open a support ticket before sending another transfer. Share the payment rail, such as DANA or GoPay, plus the receipt ID. We compare the name against wallet logs before making account changes.

A hold can happen when login location, wallet name or receipt timing does not match normal account records. We use the hold to check ownership, payment trace and whether access depends on local law.

Cookies do not remove your account rights. They help keep sessions active and record device behaviour. If you clear them, you may need to log in again and pass normal security checks.

Use email for account-record requests because it gives you a written ticket trail. Include your mobile number, device type, date of the issue and any QRIS, OVO, GoPay or DANA receipt.

Yes. Go to Profile, Security, then Active Sessions and close the device you do not recognize. If the option is not visible, contact chat between 09:00 and 23:00 WIB.

Legal clarity for your account

Legal help through local channels

Live chat ticket

Email record

Wallet case path

How we handle legal records

Data purpose

Cookie choices

Account security

Record retention

Change requests

Eligibility wording

Legal answers before you join

01 What legal terms apply when I open an account?

02 Can I ask what account data you hold?

03 How do I correct a wrong payment name?

04 Why can my account be held for a legal check?

05 Do cookies affect my legal rights?

06 How do I contact you about account records?

07 Can I remove a device from my account?

Related Pages